Key Points
A summary only. The full terms for each plan are set out in its policy document.
- 7-day waiting period. If your cover is not issued on the date of vehicle purchase or a scheduled vehicle service, a 7-day waiting period applies. All call-outs during this period are at your expense and exclude any pre-existing issues with the vehicle.
- Repeated or excessive use. Service may be limited for repeated or excessive call-outs due to driver-related faults, not following our instructions, aftermarket accessories, vehicle neglect or abuse, pre-existing faults, or faults caused by a non-authorised repairer.
- Vehicles not covered. Trucks, buses and vehicles used for hire or reward, including taxis, limousines, chauffeured vehicles and rental/loan cars.
- Uber and rideshare. Vehicles used for rideshare, full or part-time, are limited to one roadside response call-out and one breakdown tow per year.
- Drivers not covered. Vehicles owned and operated by Working Holiday Makers (Subclass 417 or 462 visa holders), non-Australian driver's licence holders and non-Australian residents.
- Oversize vehicles. Vehicles over 5.5 metres long, 2.5 metres wide, 2.5 metres high or 3.5 tonnes may still be serviced if specialist equipment is available. Any additional costs are the driver's responsibility and must be paid at the time of service.
- Excess outside your plan's towing limit. An excess may apply in areas beyond your plan's towing limit from the nearest provider. Quotes can be provided when you call for assistance.
- Caravans, boats and trailers. Towing is only included with Platinum Plus, and only for units with a standard 50mm ball hitch that can be safely attached to the attending tow truck. A separate tow truck will not be sent for the towed unit.
- When your service starts. Your service will commence once all details and payment have been validated by our Administration staff.
- Pre-existing issues. Pre-existing issues, whether known to us or identified by our attending contractor, will result in the service being invoiced to you and your membership being suspended until payment has been received.
- 7-day cooling-off period. You can cancel within 7 days of purchase for a refund. After the 7-day cooling-off period no refund is given, even if you haven't used any membership benefits.
- Cover is for the vehicle. Family members are covered when driving the covered vehicle.
- Vehicle age. Vehicles manufactured earlier than 2006 (20 years or older) are not covered.
- Australia only. The retail products sold on this website are not available in New Zealand.